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  • It's not just another communication channel. Social media allows your customers opinions to be heard, loud and clear. By proactively monitoring conversations, we help protect brands and build customer trust.

  • People are highly influenced by their peers to adopt trends and purchase products. Social Herd provides in depth analysis to provide business insight on brand health, top influencers, emerging risks, and customer satisfaction.

  • Are you? Global brands need a social media presence spanning all areas of the world. We provide multi-lingual and multi time zone support for monitoring, moderation and response.

  • Really the customer does. All departments play a role in a company’s social strategy. We work to integrate individual goals to ensure the ultimate goal – brand management – is achieved.

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What We Do…

Simply put, Social Herd provides outsourced social media management solutions. This means we provide the total package - the right platform that fits your needs, monitoring, moderation and response best practices, social media expert agents, content specialists, and data reporting and analytics to optimize each project.

Our ultimate goal is to work with our clients to enhance the customer experience while protecting brands, minimizing risks, and building customer advocacy in the social media space.

"56% of consumers said they are more likely to recomend a brand to a friend after becoming a fan on Facebook."
- Mashable

Social Media Monitoring

Or we like to call it listening. Our expert group of agents use the right set of tools to watch over your brand, products and competitors allowing you to keep a pulse on your brand and industry.

Community Moderation

Our specialists moderate user generated content and communities for the world’s largest brands. We encourage our clients to avoid censorship and encouraging participation.

Response & Engagement

Seize the opportunity and proactively join in on the conversation. We work with our clients to develop detailed guidelines on what to say, when to say it and who to say it to.

Not All Technology is Created Equal

Acting as a total managed service, we also take care of the technology powering your social media solution. There are several leading monitoring and moderation platforms on the market and it's our job to determine which is the best one for your program. If you require a specific tool to be used, our team has expertise on the industry's leading platforms.

Social Herd

Social Herd is a leading provider of outsourced social media management services including monitoring, response, content & community moderation and social media analytics. We focus on managing our clients' social media channels seamlessly with their existing communication channels.

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