Or we like to call it listening. Our expert group of agents use the right set of tools to watch over your brand, products and competitors allowing you to keep a pulse on your brand and industry.
Our specialists moderate user generated content and communities for the world’s largest brands. We encourage our clients to avoid censorship and encouraging participation.
Seize the opportunity and proactively join in on the conversation. We work with our clients to develop detailed guidelines on what to say, when to say it and who to say it to.
Not All Technology is Created Equal
Acting as a total managed service, we also take care of the technology powering your social media solution. There are several leading monitoring and moderation platforms on the market and it's our job to determine which is the best one for your program. If you require a specific tool to be used, our team has expertise on the industry's leading platforms.